All our orders will be delivered via DHL on the next working day following despatch. Deliveries are made Monday-Friday and can arrive between (9am -6pm).
All orders will be tracked shipping and will require a signature upon delivery. Once the courier has accepted your shipment a tracking number will be sent to you directly. If you have any problems with delivery please contact us directly or contact the courier with your tracking number to hand.
In the event of goods being received which appear to have been damaged in transit you should not accept the delivery or sign for it as damaged. If this occurs please contact us immediately.
In line with the Consumer Contract Regulations our policy for a refund or exchange is for you to notify us within 14 days of receiving your order and to return the product to us within 28 days of receiving the order.
We are pleased to offer a refund/cancellation policy on garments and products which are not made to measure, which is in addition to your statutory rights.
In order to be eligible for return, our product must be complete, unused and in ‘as new’ condition (e.g., if you have opened the box to examine the product you must have done so without damaging or marking the product in any way). It should be returned with the original box, packing and accessories. Finally, to complete your return, we require a receipt or proof of purchase.
Bespoke/made to measure goods are exempt from the 14-day right to return and are non-returnable except for genuine defects. Once an order has been made to measure it is then non-returnable.
Made To Measure orders can only be returned if the product has a manufacturing fault. Colours may vary from online images due to different screen settings therefore colour may not be a valid reason for returning the goods. We suggest you order fabric samples prior to placing an order to ensure you are happy with the colour. Please contact us for swatches or to discuss your order.
Please give us as much information as possible when ordering. If you are unsure about sizing please contact us, we are happy to advise although the final decision lies with the customer. It is important to refer to our size guide where available when choosing your garment. The sizes vary between garment styles therefore please check the sizing on each style. If you require any advice please contact us.
Please do not hesitate to contact us via email or telephone to discuss any problems, request the returns address and to arrange returns of any goods.
We strive to ensure that your experience with us is as easy as possible and good customer service is something that we pride ourself on.
We will keep you updated during the returns process by notifying you via email or by your preferred contact method once we have received your returned item. As soon as the refund is approved and processed, a credit will be applied to your credit/debit card or original method of payment.
Please note that refunds can take 7-10 working days to appear in your bank account once they have been processed. If you are worried that there has been a problem with your refund please do not hesitate to contact us and we will look into it for you.